Privacy Policy
Runwell construction management software · Last updated October 21, 2026
Runwell is software that contractors use to run their business: customers, estimates, projects, scheduling, phone calls, email and payments. Each contractor that uses Runwell has its own private workspace for their business and team. This policy explains what Runwell stores, how it is used, and the choices people have.
Who is responsible
Runwell LLC, a New York limited liability company, provides the software. The contractor using this workspace decides what customer information goes into it and how it is used with their own customers. Runwell handles customer information on the contractor's behalf and only as they direct, as their service provider. Questions about Runwell itself: mike@runwellbuild.com.
What Runwell stores
- Team accounts: names, email addresses, roles, and passwords (stored only as secure hashes). Pay rates if an admin enters them for job costing.
- Customer records the contractor enters or that come in through their phone line: names, phone numbers, email and street addresses, projects, estimates, invoices, payments, notes, photos and documents. Runwell is not meant for payment card numbers, Social Security numbers, bank account numbers or health information, and the phone assistant does not ask callers for them; card and bank details for online payments are entered only on Stripe's pages.
- Phone calls answered or placed by the AI phone assistant: recordings, transcripts and summaries. Callers are told at the start of every call that it is an automated assistant and may be recorded.
- Email, if the contractor links their mailbox: a copy of recent messages so the team can read and answer them in Runwell. The mail stays in the contractor's own mailbox.
- Calendar, if linked: appointments Runwell adds and busy times, so visits are not double-booked.
- Time clock entries, including the location recorded at the moment someone punches in or out (not tracked in between). The company they work for can see it.
- Google account information, if a team member connects Google for exports or backups (see below).
- Usage records: sign-ins, call minutes, and each AI request with its feature, the team member who made it and the amount of AI processing it used, for security, usage reports and billing.
How it is used
Only to provide the service to the contractor: keeping their records, answering and following up on calls, booking visits, sending estimates and invoices, producing reports and exports, keeping backups, and billing the contractor for Runwell. Runwell does not sell personal information, does not use it for advertising, does not use it to train AI models (and does not allow its service providers to), and does not share it except as described here.
AI drafting: when Runwell drafts an estimate or other content for a contractor, it may give the AI that contractor's own past estimates, price lists, notes, photos and job records as examples. They are used only for that contractor and never to draft content for anyone else.
Text messages: mobile phone numbers and text-message consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Anyone can reply STOP to stop texts.
Google user data
When a team member chooses Connect Google (to export to Google Sheets, or for nightly backups to Google Drive), Runwell asks Google for these permissions only:
- Your email address (openid, userinfo.email), to show which Google account is connected.
- Google Drive files Runwell creates (drive.file). Runwell uses this to create a new Google Sheet with the data you chose to export, and, if a super admin turns on nightly backups, to keep one backup file of the workspace up to date in a folder in their own Google Drive. Runwell cannot see or change any other file in your Drive.
Runwell keeps the connection key encrypted on the server so exports and backups work without signing in each time. It does not copy the contents of your Drive, and it does not read the files after creating them.
Runwell's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is not sold, not used for advertising, not used to train artificial intelligence models, and not read by people except with your permission, for security, or where the law requires.
You can disconnect at any time in Runwell (your name menu, Google Sheets, Disconnect), or from your Google account at myaccount.google.com/permissions. Disconnecting deletes the stored connection key and stops backups. Sheets and backup files already created stay in your Drive and are yours.
Service providers
Runwell uses these companies to run the service. Each receives only what it needs for its part:
- Render (hosting of the workspace and storage of its records, photos and files, in the United States)
- Retell AI and Twilio (phone calls, recordings and the business phone number)
- Anthropic (the AI that summarizes calls, drafts estimates and answers questions in the app; data sent through its API is not used to train its models by default)
- Stripe (billing the contractor for Runwell, and, if the contractor turns on online payments, processing their customers' card and bank payments; card and bank details go to Stripe, not to Runwell or the contractor)
- Resend (email sending, when used)
Runwell may change these providers by telling the contractors who use it, as long as the service is not reduced.
Accounts the contractor connects. If a team member connects their own accounts, Runwell sends information to them at the contractor's direction: Google (Google Sheets exports and nightly backups to their own Google Drive) and their email and calendar providers (such as Yahoo, Google or Apple). Those accounts belong to the contractor and are covered by the contractor's own agreements with those companies. Runwell's connection to them ends when the contractor's access to Runwell ends.
Runwell may also share information when the law requires it (for example, a valid court order), to protect people or the service from fraud or harm, or as part of a sale or merger of Runwell, in which case this policy continues to protect it.
Security
Connections are encrypted (HTTPS). Passwords are hashed. Passwords and keys for linked accounts (email, calendar, Google) are stored encrypted. Each contractor's workspace is kept separate from every other. No system is perfectly secure. If Runwell learns of unauthorized access to a contractor's information, it will tell that contractor without undue delay (within 72 hours where possible), explain what happened and what was involved, work to contain it, and help notify people as the law requires, including under New York's SHIELD Act. If a caller shares sensitive information the phone assistant was not meant to collect, Runwell will delete it on request.
Keeping and deleting information
Information is kept while the contractor uses Runwell. Call recordings and transcripts are kept for 12 months and then deleted, unless the contractor asks for a different period. When the contractor's agreement ends, they keep read-only access for 30 days to view and export their records, and can ask for an export (such as CSV files). After those 30 days, Runwell deletes the workspace from its systems, except copies in backups, which are deleted in the normal backup cycle, and copies the law requires it to keep. Backups the contractor made to their own Google Drive stay in their Drive. A person whose information is in a contractor's workspace can ask that contractor to correct or delete it; Runwell will help the contractor do so. Anyone can also contact Runwell directly at the address below.
Your privacy rights
Depending on where you live (for example California, Connecticut, Virginia or Colorado), you may have the right to know what personal information is held about you, get a copy, correct it, or have it deleted. If your information is in a contractor's workspace, ask that contractor first, since they control it; Runwell will help them answer. You can also write to Runwell at the address below. We will not treat you differently for using these rights, and we will check who you are before acting on a request.
Runwell's website
The website runwellbuild.com does not use cookies, ads or tracking. If you fill in the "Get started" or "Book a demo" form, we keep your name, company, email, phone, the plan you asked about and your message, so we can contact you about Runwell. We may send one follow-up email if we haven't connected; every one has an unsubscribe link. Form details are stored with Supabase (our database provider) and emails are sent through Resend. We never sell them. Ask us to delete them at any time. If you email us, we use your message only to reply.
Children
Runwell is a business tool and is not meant for children under 13. Runwell does not knowingly collect information from them and will delete it if it learns it has.
Changes
If this policy changes, the date at the top changes too. Significant changes are shared with the contractors who use Runwell.
Contact
Email mike@runwellbuild.com.